How we work

How we approach your project.

We assess the problem, examine the assumptions and recommend a course of action that fits your business.

  1. Business assessment

    We meet the people responsible for the work and review the processes, systems and information they rely on. We establish what needs to change, what is already working and the constraints the project must respect.

  2. Recommendations and priorities

    We set out the available options, their expected benefits, costs and risks. You receive a recommendation and a delivery plan, with priorities agreed before implementation begins.

  3. Design and implementation

    We agree the scope, responsibilities, milestones and fees, then design and implement the solution. Your team reviews progress and tests it against the requirements we established together.

  4. Handover and support

    We prepare your team to use and manage the solution, with training and documentation suited to their roles. We agree the handover, any ongoing support and how results will be reviewed.

Clarity on scope, cost and responsibility.

Before work begins, we agree what will be delivered, who is responsible, the timetable and how fees will be charged. We discuss changes to the scope and their impact before proceeding. Where specialist expertise is needed, we agree its role and cost with you in advance.

How we structure an engagement.

Project delivery

A fixed fee against an agreed scope, deliverables and timetable.

Advisory work

Hourly consulting for an assessment, analysis or specific business decision.

Ongoing support

Support and further improvements under an agreed scope and fee arrangement.

Start a conversation

Discuss your transformation priorities.

Use the first conversation to outline the challenge, review where support may be useful and agree whether a more detailed assessment makes sense.

Discuss your projectA free 30-minute conversation